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Refund & Cancellation Policy

Last updated: May 20, 2026

1. Overview

At Nyravon, we are committed to delivering quality technology services. This Refund and Cancellation Policy explains the circumstances under which refunds may apply and how cancellations are handled.

2. Service-Based Refund Policy

Because our work is customized to each engagement, refunds are structured around the work performed and the stage of the project.

3. Refund Eligibility

3.1 Before Project Commencement

  • 100% refund of deposit, minus any payment processing fees
  • Cancellation must occur within 7 days of payment
  • No work should have started

3.2 After Project Commencement

  • Refunds calculated on completed work
  • Client charged for all work finished
  • Completed deliverables provided
  • Remaining balance may be refunded after deductions

3.3 Service Not Delivered

  • Full refund available for undelivered services
  • Investigation completed within 7 business days
  • Valid claims processed within 15 business days

3.4 Non-Refundable Services

  • Project milestones already completed
  • Third-party expenses (licenses, hosting, domains)
  • Consultation and discovery phase fees
  • Custom development delivered
  • Services provided over 30 days prior

4. Cancellation Policy

4.1 Client-Initiated Cancellation

Clients may cancel at any time via written notice to hello@nyravon.com. Upon cancellation:

  • Work stops immediately
  • Invoice issued for completed work
  • Advance payments adjusted against finished work
  • Excess refunded per policy
  • Materials delivered in current state

4.2 Nyravon-Initiated Cancellation

We may cancel if:

  • Payment obligations are unmet
  • Client fails to provide required materials or feedback
  • The project scope changes significantly without agreement
  • Terms of Service breach occurs

Charges will be applied for completed work; remaining balance refunded.

4.3 Mutual Cancellation

Both parties may agree to cancel at any stage with negotiated refund terms.

5. Refund Process

5.1 Requesting a Refund

Submit a written request to hello@nyravon.com including:

  • Project details and reason for refund
  • Transaction ID and payment information

5.2 Refund Timeline

  • Review period: 7 business days
  • Decision notification: within 10 business days
  • Processing: 7–10 business days
  • Bank reflection: 5–10 business days

5.3 Refund Method

Refunds are processed through the original payment method, or via an alternative arrangement if the original method is unavailable.

6. Chargebacks and Disputes

  • Please contact us first to resolve any concerns
  • Chargebacks may result in project termination
  • Documentation will be provided to payment providers
  • Invalid chargebacks may create client liability
  • Valid disputes are honored per this policy

7. Warranty and Defects

  • Defects are fixed within a 30-day warranty period
  • Report issues within 7 days for faster resolution
  • Warranty covers bugs/defects, not feature additions
  • If we cannot fix the issue, a partial refund may be considered

8. Subscription Services

  • Cancellation available anytime with 30 days notice
  • No refund for the current billing period
  • Service continues through the paid period
  • Unused portions of subscription fees are non-refundable

9. Force Majeure

Refunds are unavailable for delays caused by circumstances beyond our control (including natural disasters, pandemics, war, or governmental actions). We commit to reasonable efforts to resume services as soon as possible.

10. Modifications to This Policy

We reserve the right to modify this policy. Updates will be posted to our website with a revised “Last Updated” date. Existing projects will be governed by the policy in effect at the time of the agreement.

11. Dispute Resolution

If you are unsatisfied with a decision, you may:

  • Request escalation to senior management
  • Receive a case review within 7 business days
  • Submit to arbitration per our Terms of Service if unresolved

12. Contact Information

This policy is designed to be fair to both parties. We encourage clients to review project agreements carefully before payment and to contact us with any questions before a project begins.